Discover Frequently Asked Questions from Our Support
At Eco-Self Storage, we understand that choosing the right storage solution is important. That’s why we’ve compiled answers to some of the most common questions our customers ask. Whether you’re looking for short-term or long-term storage, learn more about our environmentally designed facilities, competitive rates, and how we can meet your unique storage needs.
How can I pay?
We have three easy ways to pay:
- By bank transfer. You'll find our bank details on our invoice.
- We can process your payment over the phone, just give us a call
- We can send you a direct debit setup form that automatically charges your nominated credit card or bank account when a new invoice comes due. Contact our friendly team to request this
How often do I pay?
Whatever works for you, you can pay weekly, monthly or annually – we will work with you to find the payment frequency that works best for you.
What is the minimum rental period?
We offer flexible rental terms from one week upwards.
What is the maximum rental period?
You can rent a storage space with us for as long as you like, we have flexible short and long term contract options.
What size are the spaces?
We have a number of different rental space sizes, please see our Storage Sizes for more information.
What if I choose the wrong size?
No problem, our friendly staff will be able to assist you and can discuss other Storage Space Sizes we have on offer that might be more suitable.
Are my goods insured when stored with you?
No, unfortunately Eco-Self Storage cannot provide insurance, we recommend taking out your own insurance policy for coverage. Many home insurance policies have an option to insure contents stored in a storage centre, we recommend checking with your insurer to see if this is something they can do.
How often can I access my goods?
Your access card grants you access to the building from 5am – 10pm 365 days a year.
Is the site secure?
At Eco Centre Storage, we prioritise the safety and security of your belongings. Our facility features a swipe card access system for controlled entry and exit, ensuring only authorised individuals can access the site. Additionally, we have 24/7 CCTV surveillance throughout the entire premises, providing constant monitoring and peace of mind.
Is Eco-Self Storage Sustainable?
Eco Centre Self Storage has been environmentally designed for cooler storage at competitive rates. Our thermally efficient storage sheds feature insulated roofs with heat extractors, providing a cooler alternative to typical storage units and our elevated location ensures your valuable possessions remain high, dry, and flood-free.
What can I store in my Storage Space?
You can store almost anything in your space. The exceptions are illegal substances, perishable items, hazardous materials, firearms, explosives, and flammable materials.
How much notice do I have to give when moving out?
Typically we require 14 days notice of any move out
Can I arrange access outside of regular hours?
Yes, please contact our staff at 07 3807 0096 or info@ecoselfstorage.com.au to discuss this, we will do our best to come to an arrangement. A fee may apply.
Do you provide boat or vehicle storage?
Yes we do. Spots are limited so please contact our staff at 07 3807 0096 or info@ecoselfstorage.com.au.
Can staff assist me in moving goods in and out of Storage?
Our staff are not permitted to lift or move customer items or assist with loading or unloading of such items. We are able to provide you use of our lift and on site trolleys to help you get your items to the right space.
Can I buy boxes and packing supplies through you?
Yes, we have a range of boxes, tapes and padlocks available to purchase on site.
What is the background to Eco-Self Storage?
Since 2010 Eco-Self Storage has provided secure, convenient, and affordable storage solutions for individuals and businesses in the Gold Coast and Brisbane areas. Whether you need to store household items, business inventory, furniture or anything in between, we have a variety of shed sizes to meet your needs. Our state-of-the-art thermally efficient storage sheds feature insulated roofs with heat extractors, providing a cooler alternative to the typical hot storage units and our elevated location ensures your valuable possessions remain high, dry, and flood-free. We offer easy access 365 days a year and have comprehensive security measures to ensure your belongings are safe at all times. Discover the difference with Eco-Self Storage and find the perfect space for your storage needs today.
Will my deposit be refunded?
Yes, provided your account is up to date and you return your access card in good usable condition your deposit will be refunded at the end of your lease.
